At Mizuno Men Clothing Shop, we are committed to providing our discerning clientele with premium menswear and accessories, along with a seamless shopping experience. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays).

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking information
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We currently ship worldwide, with the exception of some Asian countries and remote regions. Delivery times may vary depending on your location and customs processing.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Mizuno Men Clothing Shop. If for any reason you’re not happy with your order, we offer a straightforward returns and exchange process.

Eligibility

We accept returns and exchanges within 15 days of the delivery date. To be eligible for return:

  • Items must be in original condition (unworn, unwashed, with tags attached)
  • Items must be in original packaging with all accompanying documentation
  • Proof of purchase must be provided

Non-Returnable Items

To maintain hygiene standards and comply with regulations, the following items cannot be returned or exchanged unless faulty:

  • Fragrance & Grooming products (if opened or used)
  • Knitwear and Nightwear & Pyjamas
  • Books & Magazines (unless damaged in transit)
  • Personalized or made-to-order items

Return Process

Step 1: Initiate Your Return

To begin the return process, please contact our Customer Service team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number]

Email Content:
Dear Mizuno Customer Service,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

Details of item(s) to be returned:
– Product Name: [Name as shown on invoice]
– SKU/Item Number: [If available]
– Reason for return: [Please specify: wrong size, defective, not as described, etc.]

I understand I will receive return instructions within 2 business days.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return shipping label (for defective items only)

Step 3: Package and Ship Your Return

Please ensure:

  • Items are securely packaged in their original packaging
  • The RMA number is clearly visible on the outside of the package
  • For exchanges, include a note specifying your preferred size/color

Note: For non-defective returns, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once received at our Newcastle facility, returns are processed within:

  • 3-5 business days for refunds
  • 5-7 business days for exchanges (subject to stock availability)

Refund Information

Approved refunds will be issued to the original payment method within:

  • 3-5 business days for credit/debit card payments
  • 1-2 business days for PayPal payments

Important Notes:

  • Original shipping fees are non-refundable (except for defective items)
  • International customers: refunds will be issued in GBP; exchange rates may affect the final amount

Exchange Policy

For exchanges of eligible items:

  • We’ll ship your replacement item once the original is received
  • If the replacement item is of higher value, we’ll invoice the difference
  • If of lower value, we’ll refund the difference
  • Exchanges are subject to stock availability

Damaged or Defective Items

For items damaged in transit or defective upon arrival:

  • Contact us within 48 hours of delivery
  • Provide photographic evidence of the damage/defect
  • We’ll arrange a free return and expedited replacement

Contact Us

For any questions regarding shipping, returns or exchanges:

Mizuno Men Clothing Shop
73 Westmorland Rd,
Newcastle upon Tyne,
GB CH7A 6VE
Email: [email protected]
Response Time: 1-2 business days

We appreciate your trust in Mizuno Men Clothing Shop and are committed to ensuring your complete satisfaction with every purchase.